Refunds

All sales are final

Unit Labs does not give refunds, credits, or exchanges for anything you buy in a Unit Labs app or game. Every purchase is final once the store confirms it.

The only exceptions are the ones set out under If something you bought does not work and Your rights under the law. A refund a store decides to give under its own policy is between you and that store. See Store purchases.

What this covers

This policy covers every paid item in every Unit Labs app and game, including titles that do not exist yet. That includes one-time unlocks, upgrades such as a Pro tier, subscriptions, consumable or in-game items, bundles, and tips.

unitlabs.in does not sell anything. It is a catalog. A product page here can add detail for that product, and it does not make a refund available where this policy does not.

Before you buy

The store shows the price, the taxes it charges, and what the purchase unlocks before you confirm. Read that screen before you pay. Where a product has a free version, use it to decide whether the paid part is right for you.

You are responsible for checking that your device, operating system, and region are supported, and for keeping your store account secure. Use the store's purchase authentication and parental controls to stop purchases you did not mean to make.

No refunds for

• Changing your mind, or not using what you bought.
• A purchase made by mistake, by a child, or by someone else using your device or store account.
• The unused part of a subscription period, or a subscription you forgot to cancel.
• Consumable or in-game items, whether or not they were used.
• A feature, mode, item, or balance that changes in an update, as long as the purchase still does what the store listing described at the time.
• Progress, settings, or local data lost by clearing storage, uninstalling, resetting, or changing device. Restore the purchase instead.
• A product that runs slowly or not at all on a device or system the store listing does not support.
• Access suspended or ended because the Terms were broken.
• A price drop, a sale, or a promotion that happens after you bought.

Subscriptions and trials

A subscription renews until you cancel it in the store. Cancel at least 24 hours before the renewal date, or follow the cut-off the store shows. After you cancel, access continues until the end of the period you already paid for. We do not refund part of a period.

A free trial turns into a paid subscription unless you cancel before it ends. If a price changes, the store tells you before the new price applies, and you can cancel before it does.

Deleting your data, deleting an account, or uninstalling an app does not cancel a store subscription. Cancel it in the store.

Store purchases

Purchases in Unit Labs apps and games are processed by the store you buy from, such as Google Play. The store takes the payment, and its own terms apply between you and the store. Unit Labs does not see or hold your card number and cannot issue a payment back through the store.

A store can decide on its own to refund a purchase under its policy. Unit Labs does not control that decision. If a store refunds or reverses a purchase, the item it paid for can be removed from your account and the app.

Restoring a purchase

A one-time purchase stays tied to the store account you bought it with. If you reinstall, change phone, or clear storage, sign in to the same store account and use the restore option in the app, or open the app again so it can check the purchase. Restoring is not a refund, and it costs nothing.

If something you bought does not work

If a purchase does not unlock, or does not do what the store listing described, write to us with the details in Contact. We will look into it and fix it, restore it, or deliver it again.

That is the remedy Unit Labs offers. If we cannot make the purchase work as described within a reasonable time, and the law where you live gives you a refund for a defective or misdescribed product, that right applies.

Chargebacks and disputes

Write to us before you dispute a charge with your bank or card provider, so we can try to fix the problem. A chargeback or payment reversal can lead to the purchase being removed, and repeated or false claims can lead to access being suspended under the Terms.

If a product changes or ends

We can update, rebalance, or stop offering a product. Where a product allows it, a one-time purchase keeps working in the version already on your device for as long as that version runs. A subscription that we end early stops renewing, and any refund for the unused period follows the law and the store's policy.

Codes, gifts, and free items

Promotional codes, gifts, rewards, and free items have no cash value. They cannot be refunded, exchanged, transferred, or turned into money, unless the law requires it.

Taxes, currency, and fees

The store sets the price you see in your currency and the taxes it collects. Differences from exchange rates, and fees from your bank or card provider, are not refunded.

Your rights under the law

Nothing in this policy takes away a right you have under a law that cannot be waived by agreement. That includes the Consumer Protection Act, 2019, in India, and the consumer law where you live. Where such a law requires a refund, we follow it, up to the amount you paid for that purchase.

Changes to this policy

We can update this policy. The date at the top changes when we do. The version that was in force on the day you bought an item applies to that purchase.

Contact

Write to support@unitlabs.in with the subject "Purchase help". Include the product name, the store you bought from, the order number from the store receipt, and the date. Never send a card number or a password.